About the project
Background
Proper search functionality is an essential part of ADX ( Travel platform). Providing quick and accurate results is not only important but also greatly impacts our users’ workflows. This results in users taking extra time to find the services that they are looking for, not finding the best possible services for their clients, or turning to alternative tools to research services.
The following presentation will outline some of the existing pain points in ADX search as well ashighlight opportunities for improvement.
Problem statements
1. Travel advisors are not able to use ADX as an end-to-end solution and must frequently turn to other tools and platforms to find the best services to meet their clients’ needs. More advanced advisors rely on their industry knowledge to source services and experiences for their clients, while advisors who are new to the industry are spending a considerable amount of time outside of ADX researching. This is a time-consuming process with possible missed business opportunities.
2. Corporate Travel Advisors historically have used Sabre to create itineraries and make purchases for their clients, rather than using ADX. Many have expressed frustrations that ADX is unreliable, and it takes them more time to achieve less. Even when using cryptic search onADX, communication between cryptic & ADX often results in errors.
Design process
Initial Thinking
- Attendees: Users interested in an app that helps them discover and attend events.
- Event organizers: This group of users would be interested in an app that helps them manage and promote their events.
Research Methods
- Existing system
- Quantitative research (survey)
- Qualitative research (in-person interviews)
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KNOW MOREDesign Outcomes
Business referral opportunities
If other franchisees received national deals and have events in your city, you will get extra business opportunities.
Presell opportunities
Presale tickets is to reward loyal fans and give them early access to tickets for popular events before they sell out.
Package opportunities
Leverage ticketing, you can play with any marketing strategy to sell your services such as event labour services, merchandise, brand promotion, and more.
Business referral opportunities
If other franchisees received national deals and have events in your city, you will get extra business opportunities.
Research insights
"How might we identify the needs of Event organizers and Attendees and establish an effective system that can find events that match their interests and manage event logistics efficiently?"
Design considerations
Make each component can evolve and grow
Since this app is a new product, we would only have a little content in the first version. Therefore, each component on the screen should be well-defined in how it works when the content expands.
Add " search" & "event chat" features
It will also enable attendees to discover new events, filter by category or interest, purchase tickets, coordinate with friends, and share their experiences with others.
Support hybrid and expand beyond traditional limits
Sell tickets to the venue on a global scale. Break regional boundaries and maximize venue’s ticket sales.
Design iterations
Card Sorting & Prototypes
I invited stakeholders to generate ideas about this new product and shared their values through paper card sorting. This process helped the discussion move smoothly and more open-mindedly.
From the product scope, I used Figma to create a prototype to show that the contents are precise and efficient to critique with PM and other designs from remote.
Tweak Design Elements in a Dynamic Content
When I discussed with PM, content and marketing specialists, they agreed to keep flexible sections for event detail pages in long-term operations. Some elements would be changed depending on the type of event.
High-end Prototypes
Our app provides multiple ways to signup and log in. So users can quickly go over the registration flow. Depending on the scenarios, users can choose a suitable way to start quickly.
Happin
Branding & Style Guide
Considering refining the app's design and making it more user-friendly while saving time and money by identifying design issues early in the process, we decided to make a prototype with interface design. It will help stakeholders understand the app's flow and how it will look and function.
know moreDesign solution
01. One organized platform
The homepage of an event social app provides an overview of the app's essential features, making it easy for users to discover events that match their interests and enabling them to access the app's main functions quickly and easily.
02. Effective--Buy Tickets Flow
Provide a seamless and secure ticket purchasing experience for users. The user can easily find the event they want to attend, select their ticket options, and make a payment securely. The confirmation page gives users a summary of their purchase, reducing confusion or errors. Finally, the app can send reminders to users and facilitate the check-in process, making it easier for attendees to access the event.
03. Make it chat-friendly to increase the frequency of the app usage
The chat function can enhance the user experience and provide a social aspect to the event social app. It can enable attendees to communicate with each other, share experiences, and coordinate logistics, making the event experience more enjoyable and efficient. Additionally, it can provide a platform for attendees to connect with other users and foster a sense of community around the events they attend.
User testing
Casual interview meeting with stakeholders
As we work to develop this app, I wanted to get stakeholders' thoughts and ideas on how we can create a platform that will meet the needs of both event organizers and attendees. In the interview, I was able to find the opinion of the event social communication on this application. I heard specific answers about how the application would appeal in terms of business, and what advantages and suggestions it brought.
User testing insights
- 01 Home screen vs Discover screen
Users were confused to find a difference between the “home screen” and the “discover screen”. - 02 More detailed profile page for event artists
Event organizers wanted to include more details on the “event page”, such as adding exhibitions, press, and interviews. - 03 Clear visual decisions in displaying information
Use various shapes to differentiate between private conversation and local community group chats. - 04 Take accessibility into design consideration
Alternative text for images: Ensure that users who cannot see the images on the app can still understand what they depict.
Proper contrast: It's essential to make sure that the contrast between the text and the background is high enough to be easily read.
Interaction Based on Research Findings
After testing the prototype with real users, I adjusted the design and the information hierarchy based on users' behaviours and decision-making processes.
Finding one: "Users were confused about distinguishing between private & community chats."
For users always want to spend only a little bit of time sorting. So I used icon and card sections to distinguish between them.
Finding two: Use word-of-mouth as an approach to reach more users
Invite friends to your squad. With each squad set up, users can share with friends. We wanted to expand and promote this community by sharing with users' immediate networks.
Reflection
Takeaways
Designing an event social app during COVID-19 presents unique challenges, as the pandemic has significantly impacted the event industry.But, I realized this project has focused on user research and identified needs. Generally, if you follow users, a solution inevitably follows. By collaborating with stakeholders, including event organizers, attendees, and other team members. Enabled me to find out diverse perspectives and solutions.Meanwhile, by taking ownership of the design process, from ideation to implementation. Such as creating design frameworks, conducting usability testing, and ensuring that the design is consistent across all. I made a tremendous advance in my professional career.
Conclusion
If I had had more time, I could have collected survey responses from more users. And I believe I could create a website version and the mobile platform when we gave the presentation about this application to our investor Manuel DaCosta, CEO of Toronto-based media and broadcasting company MDC Media Group. I feel made a tremendous advance in my professional career to hearing that he was very satisfied and interested in this product and and facilitated our first equity funding, securing $1.2 million USD in seed funding. While the pandemic has brought personal and economic devastation globally, the changes it necessitated also provided opportunities for growth that may otherwise have not existed. As I adapted to these changes, I proudly recognized the resilience and adaptability inherent within my character and identified within myself the eagerness to rise to a challenge and to overcome hurdles through innovation.
